Last updated: 10 November 2026
This notice explains how Guangzhou ITOP Kitchen Equipment Co., Ltd. (“ITOP”, “we”, “us”) handles personal information connected with enquiries through itopcafe.com, our Meta instant forms and our business communications. It covers requests for coffee equipment, quotations, specifications, distribution and OEM/ODM discussions, and related support. It also explains your choices when you share contact details or visit our website.
Guangzhou ITOP Kitchen Equipment Co., Ltd. is based at 5th Floor, Building 1, Hi-Target Space Information Industrial Park, No. 8 Lianyun 2nd Cross Road, Shiqi Town, Panyu District, Guangzhou, China. For questions about this notice, access or correction requests, deletion requests, or to stop follow-up, email export1@itopkitchen.cn. Please identify the enquiry and contact details concerned without sending unnecessary identity documents.
Depending on the form or conversation, information may include your name, email address, company or business name, country, business role, product interests, optional WhatsApp number, and requirements or messages you choose to provide. Our Meta form identifies required fields and optional information. Providing a WhatsApp number is optional; you can submit that form using the required contact details without providing one.
Meta may prefill information from your account. Please check it before submitting. Website and platform services may also receive technical information such as IP address, browser information, pages visited and referral information, depending on the services used and available settings. Please avoid including payment credentials, identity documents or other sensitive information in a general product enquiry.
We use relevant information to understand your business requirements, respond to your request, discuss suitable products, provide quotations or specifications, coordinate requested follow-up, and maintain enquiry and transaction records. We may also use information to resolve support issues, protect our services and meet applicable legal obligations.
Submitting an enquiry does not automatically subscribe you to continuing promotional messages. A reply containing the quotation or product information you requested is separate from a continuing marketing subscription. If we offer optional updates, we will identify that choice separately and provide a way to stop receiving them.
Where applicable law requires a legal basis, the basis depends on the purpose and relationship. It may include taking steps at your request before entering a contract with you, performing a contract, legitimate interests in answering business enquiries and managing business relationships, compliance with legal obligations, or consent where required. Where we rely on consent, you can withdraw it for future processing. Withdrawal does not affect processing already carried out lawfully.
When you submit a Meta instant form, your answers are made available to ITOP through Meta's business tools. We use those answers to handle your enquiry. Meta also processes information under its own Privacy Policy.
If you provide an optional WhatsApp number or choose to contact us on WhatsApp, our team may use that channel to discuss your request. You may ask us to use email instead or stop follow-up. WhatsApp's own Privacy Policy applies to its service.
Relevant ITOP personnel may access information to perform the purposes above. Recipients may also include providers supporting our website, hosting, business communications and record administration, where their services are used for your enquiry. Our website is provided using Ueeshop; Meta provides the instant-form platform, and WhatsApp provides its messaging service. Information may also be disclosed where required by applicable law or necessary to address a legal claim.
ITOP operates in China, and our team may access and process your information there. Providers may process information in other countries according to their services and arrangements. Where applicable law requires safeguards for an international transfer, the required arrangements depend on the actual data flow. You can contact us for information about the handling and safeguards relevant to your enquiry.
We keep information for as long as reasonably needed to handle the enquiry and requested follow-up, support a resulting quotation or business relationship, and meet applicable recordkeeping, dispute or legal requirements. We review retention by considering whether the request is resolved, whether a transaction or support matter remains active, and whether a continuing legal need exists. Information no longer needed is deleted or de-identified. A deletion request will be assessed against any remaining lawful retention needs.
Depending on applicable law and circumstances, you may have rights to request access, correction, deletion, restriction, objection or a portable copy of information, and to withdraw consent. You may also have the right to complain to the relevant data protection authority. Rights can be subject to legal conditions and exceptions.
Send requests to the email above. We may ask for proportionate information to verify that the request concerns you. To stop business follow-up, reply to our message or email us with “Stop follow-up”. We will address requests within the timeframe required by applicable law.
See our separate Cookies Policy for information about website cookies and related technologies. Browser and platform settings may offer controls. Controls vary by browser and platform; restricting cookies may affect some website functions.
We use reasonable measures appropriate to the information and services involved to reduce unauthorised access, loss and misuse. No storage or communication method is completely secure. We may update this notice as our practices change and will revise the date above. For a material change, we will provide further notice where applicable law requires it.
